Payments & terms

Payments & terms

The total payment amount for your private tour package will be confirmed when you make your booking enquiry. We offer complete transparency regarding the pricing of our services and you will receive a detailed breakdown of the pricing for each type of service including the transportation and guiding, the hotel accommodation, the wine tasting charges and any other entrance fees which might apply.

All balances paid in cash:  Balance payments received on the first day of service where an advance or deposit has already been paid would also normally be paid in cash please, in euros.

All prepaid deposits, balances or full amounts paid by credit card:  We have a banking facility to process credit card transactions (cardholder not present).  We accept Visa and Mastercard  but not American Express cards. We will ask you for your credit card details by email and we will submit these along with the agreed payment amount (in euros) to our bank. Please be assured that your payment card details will be processed and stored securely. We will keep you updated by email with the progress of your transaction and confirm back to you in writing when your credit card payment has been approved.  Please be aware that we do not charge any credit credit card transaction fees.  

All prepaid deposits, balances or full amounts paid by international bank transfer:  Alternatively, for larger transaction amounts you may find that the most cost effective way of transacting your payment is by international bank transfer compared with paying by credit card.

However, you should be aware that your bank is most likely to charge you a fee for this service which you must cover in full please. We must receive the full amount of your due payment into our account.

This means that you should please provide your bank with the following instructions:

1) The fees charged by your bank for arranging the transfer must NOT be included within the amount of funds being transferred, either partially or in full. These transfer fees should be covered separately by yourself.

2) Your bank should make the conversion from your local currency into euros before they arrange the transfer. If this does not happen we are unlikely to receive the correct payment amount in euros and furthermore our bank will charge us a hefty currency conversion fee which you will subsequently need to cover.

Our bank account and company details are as follows:

IBAN: SI56 101000049232345
BANK ADDRESS: Banka Koper, Kranjska cesta 18a, 4240 Radovljica, Slovenia.
REGISTERED COMPANY NAME: TA Graeme Harvey Chuter S.P. Four Seasons Travel.
COMPANY ADDRESS: Zgornje Gorje 9a, 4247 Zgornje Gorje, Slovenia.

General cancellation and refunds policy: Unless specified otherwise, these general cancellation and refunds apply to all of our services.

If a deposit is required to secure a private transfer or 1-day tour reservation, the amount of this deposit will be confirmed at the time of booking and all prepaid deposits are non-refundable. The balance will normally be due on the actual day of the service with payment in cash please.

Deposits are always required to secure a private tour package reservation and the amount of this deposit will be confirmed at the time of booking (typically around 20%). All prepaid deposits are non-refundable. The balance payment will be due a full calendar month in advance of the first date of the service.

If a client elects to pay the full value of the service in advance, this payment less the quoted deposit value is refundable in the event of a cancellation by the client, but only where a minimum of 29 days’ notice is provided. All such refunds will be subject to a further administration charge of 50.00 euros.  Cancellations with 28 or fewer days (4 weeks) notice prior to the scheduled date of the service are non-refundable.  If applicable, the credit card charges are non-refundable.  In the extremely unlikely event that we (Four Seasons Travel) have to cancel a service, deposits and balances will be refunded in full, without any administration charges.

Deposits for private tour packages: At the time of confirming your private tour reservation we will please require a deposit of around 20% to 30% of the full tour package value (minimum charge 200.00 euros).  This can be paid either by credit card or by international bank transfer. The outstanding balance will either need to be paid in advance please (typically a calendar month prior to the scheduled arrival date, also by credit card or by international bank transfer) or on the first day of your tour in cash please. Our general cancellation and refunds policies apply.

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